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HeartShare assists individuals with autism spectrum disorders and other developmental disabilities and provides vital services to children and families.
OUR PROGRAMS: Neighborhood Heating Fund
Frequently Asked Questions About Text Giving Program
Does the full $5 go to the Neighborhood Heating Fund?
You can text WARM to 27722 to donate $5 to the Neighborhood Heating Fund which helps low-income individuals and families pay their National Grid bill. mGive, the agency working to collect and process donations on behalf of the Neighborhood Heating Fund, charges a minimal fee per donation.
Will my wireless carrier charge me for text messaging to 27722?
Depending on your carrier agreement, message and data rates may apply. Your $5 donation will appear on your regular monthly phone bill.
How many times can someone make a text donation via 27722?
Most wireless carriers will allow you to donate up to $30 per month to a specific keyword (like WARM). If you wish to donate more than $30, please visit www.heartshare.org/donate or call (718) 422-3210.
How will people know this texting program is legitimate?
To document your donation, after you send a text message you will receive a confirmation text that asks you to reply "YES" if you intend to give a $5 donation to support the Neighborhood Heating Fund. A thank you text will follow.
How do I get a tax receipt for this donation?
Go to wwe.mgive.org/receipt and enter your mobile number. A PIN number will be sent via text to your phone and you will need to enter it on the site where requested. You will then be able to see confirmation of all donations you have made via the mobile phone number that was entered. You can print a receipt for your records that can also be treated as the official donation receipt for tax purposes.
How quickly does the Neighborhood Heating Fund receive the donation after the donor text messages the number?
The carriers and Mobile Accord/mGive Foundation will work to get the Neighborhood Heating Fund these donations as quickly as possible. Under normal circumstances, the $5 donation amount is added to a donor's phone bill and it is sent to the Neighborhood Heating Fund at the end of the billing and payment cycle, which can take 60-90 days.
Why do you think people want to give this way?
It's easy and convenient to donate using your mobile phone. A donation can be made from any place you get a signal and you don't have to enter in a lot of information to give a quick and meaningful gift.
What happens after a donor opts-in to receive additional news from the Neighborhood Heating Fund?
After your donation and acknowledgement, you will then receive one more text asking you to reply with YES if you want to receive text updates from the Neighborhood Heating Fund. You do not need to reply to this message if you do not wish to receive updates. If you DO want to receive text updates you will need to reply with YES. The Neighborhood Heating Fund can communicate with opt in donors up to 4 times per month via text.
Will anyone other than the Neighborhood Heating Fund have access to the donor data from the 27722 program?
Only Mobile Accord/mGive Foundation, working under an agreement with the Neighborhood Heating Fund, and the Neighborhood Heating Fund have access to the donor information.
What challenges does mobile giving address for the Neighborhood Heating Fund?
By accepting donations through the mobile sphere, the Neighborhood Heating Fund can reach a wider audience during times when support is needed immediately. Supporters are not limited to writing a check and putting their gift in the mail nor having immediate computer access and entering in credit card information-- the donation can be made instantly from a mobile phone.
Will you sell my information or phone number to other marketers or use my phone number for other purposes?
No. Only Mobile Accord/mGive Foundation, working under an agreement with the Neighborhood Heating Fund, and the Neighborhood Heating Fund, have access to the donor information (i.e., a cell phone number and donation amount). We will only send messages to supporters who have asked us to send follow up text messages by opting into this program. You can opt-out at any time.
Are you trying to raise more money by sending additional text messages?
People contacted via these text messages generously donated to support the Neighborhood Heating Fund, and then opted in to receive future correspondence from the Neighborhood Heating Fund, which will include updates, as well as information on how they could continue to support the Neighborhood Heating Fund in a variety of ways.
How many messages should people expect to receive?
The Neighborhood Heating Fund can communicate with opt-in donors up to 4 times per month via text.
How do I stop receiving future Neighborhood Heating Fund updates via text message?
You can opt-out from receiving additional text messages from the Neighborhood Heating Fund by texting "Stop" to 27722. If you would like to follow our efforts you can connect with us on Twitter, follow us on Facebook or register at heartshare.org to receive email messages.
I texted STOP. Why did you send me another text?
When you text the word STOP, we are required to send you a follow-up message stating that you will not receive any more messages. If you send the word STOP again, you will get this confirmation message again.
How can I cancel my text donation?
Once you have confirmed your donation by replying with YES, neither the Neighborhood Heating Fund nor mGive can cancel your donation. Please contact your wireless carrier for more information.
How can I confirm my text donation went through?
Go to www.mgive.org/receipt and enter your mobile number. If your donation did not go through (and you have not donated to any other campaigns), you will be told that no donations were found for that mobile number and you should try again. If your donation did go through a PIN number will be sent via text to your phone and you will need to enter it on the site where requested. You will then be able to see confirmation of all donations you have made via the mobile number you entered.
I just made a text donation. Why I am getting multiple text messages from you?
When you make a text donation, you will receive a text back asking for you to confirm your donation by replying with the word YES. Once you reply with YES you will receive a thank you/confirmation message that your donation was successful. You will then receive one more text asking you to reply with YES if you want to receive text updates from the Neighborhood Heating Fund. You do not need to reply to this message if you don't want to receive updates. If you DO want to receive text updates you will need to reply with YES.
I tried to text in the keyword but got a message back saying that the short code has expired. What does this mean?
This message means that you have premium text messaging (anything that will cost money) blocked on your phone. You will need to call your wireless carrier to have premium SMS enabled if you want to make a donation.