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Medicaid Service Coordination (MSC) supports people with intellectual and developmental disabilities by crafting and implementing a person-centered Individualized Service Plan (ISP) that reflects their unique needs, desires and goals. Jackie has been a part of HeartShare for nearly two decades. With the assistance of her Medicaid Service Coordinator, Jackie plans and pursues personally meaningful short- and long-term goals, including finding new creative outlets, learning new recipes to eat healthier and continuing to learn practical ways to save what she earns. Through HeartShare’s Queens Day Habilitation Program, Jackie volunteers in the local Queens community at senior centers and churches. At Queens Day Hab, she also expresses her creativity through art and cooking classes. In September 2014, Jackie moved into HeartShare’s newly constructed Healy Residence, which is located in Woodhaven, Queens. In this environment, Jackie has been invigorated to explore her new neighborhood, especially learning how to navigate to the grocery store or hair salon. “Although she’s been in her new home for a short time, she’s visibly happier. I’m confident that with continuing guidance and encouragement, Jackie can be even more independent than she is now,” said her HeartShare MSC Albanerys Martinez.